13.1 Who do I call if I have any questions or issues as a broker? For now, please continue to use your usual contact points within Allianz Partners and Aetna International.
Any questions relating to cover or claims for clients currently with Aetna International, can be addressed to your usual Aetna International point of contact. Questions about the migration process to Allianz can be directed to:
APAC Tobias Meckert Head of Sales Asia Pacific tobias.meckert1@allianz.com
Europe Patrick Lawlor Head of Sales UK, Ireland & Northern Europe patrick.lawlor@allianz.com
MEA Cheryl Beattie Head of Sales Middle East & Africa cheryl.beattie@international-healthcare.com
We’ll advise you of any future changes well in advance, including new contact points within Allianz. The Sales teams in Aetna International and Allianz are working together on the migration plan and approach. There will also be an opportunity for further questions at our upcoming regional broker webinars. 13.2 Will transferred clients have the same points of contact? Transferred clients and their members will have Allianz support teams within Helpline, Sales and Client Relationship Management etc. We are hoping to bring across a number of Aetna International sales and client relationship management staff, so some clients will retain their existing account management contacts. Account management teams and support teams will be clarified at renewal. This is subject to a consultation process. 13.3 Will the Aetna International account management teams of the affected clients move over to Allianz Partners also? Some will yes. While we’re still in consultation with the teams affected, the plan is that some of the large client account management teams will move over to Allianz Partners which is great news for the clients in terms of continuity and convenience. 13.4 Who should they contact if new members have a question? Before migrating to Allianz, members should continue to contact the Aetna International Helpline. Once clients are onboarded to Allianz, they’ll be able to contact our multilingual Helpline day or night. 13.5 Who can I contact if my commission statement is incorrect? You can continue to use your current contacts at Aetna International until such time as the client has migrated, at which point you can use your Allianz Partners contact points.