3.1 What will the impact be on migrating clients’ existing terms and conditions, premiums, cover and services? We’ll adopt a ‘matched or more’ approach to cover. The aim is that the terms and conditions, level of cover and services will be similar or better, and existing premiums will be matched closely considering medical inflation. It’s very important for us that clients know they’re getting a similar level of cover or more than they currently have, for a comparable premium. If your clients’ needs have changed, we’ll be happy to discuss changes to benefits with you to find the best balance between cover and premium. 3.2 Will the product have the same benefits once Allianz Partners is providing the cover? Overall, our approach and goal will be to offer ‘matched or more’ in terms of the type and level of cover provided. Clients will be migrated to the closest match Allianz product. However we’ve built a new SME product based on Aetna International’s Summit product, so for that, the structure and cover will be very similar, while using Allianz’s standard wording and description of benefits. For mid to large corporates that are not currently on a standard Summit plan, we’ll design a close match TOB to meet their needs. Individual clients will be migrated to the closest Allianz Care international health plans which will have an equivalent or higher level of cover. 3.3 Will you explain the main differences in cover when the Aetna International plans are mapped to the closet equivalent Allianz plans? Yes. We’ll provide details on this, calling out the differences in a straightforward way. For clients on more tailored plans we’ll be able to discuss that at renewal but the same approach of ‘matched or more’ will apply in terms of cover. 3.4 If we have a client on an Allianz product, can we transfer them over to the equivalent Aetna International plan? Because this isn’t a merger or acquisition, we won’t be acquiring Aetna International’s products and systems, so in general, that won’t be possible. However, we have closely replicated Aetna International’s SME product, Summit. So if you currently have SME clients on an Allianz product, we are open to transferring them to our new Summit product at renewal. 3.5 Will the same underwriting terms apply to individual business? Clients transferring will maintain their existing underwriting terms including any special conditions, premium surcharge or exclusions. This includes support for moratorium underwriting for migrating clients who are already on those terms. 3.6 After 1st July will you continue to sell both the Allianz Partners Individual and SME products as well as the Aetna International Individual and SME products? Or will you only sell the Aetna International products going forward? We have agreed the dates for when things will reduce to one company (Allianz) solutions and until those agreed dates, solutions from both companies will be available. After those agreed dates it will be the Allianz solutions, however remember that we are replicating Aetna International’s Summit product for SMEs, so that will be an additional element of our offering going forward.
3.7 Which Aetna International products are migrating to Allianz Partners and what are they called?
3.8 How will Allianz Partners manage IVL clients migrating if they want to relocate to another country? Allianz Partners will honour continuity of cover without any new medical underwriting for migrating clients who wish to change their country of residence. T’s and C’s apply.
