8.1 Will there be any changes in terms of where administration services are provided, for example for clients in Hong Kong and Singapore? Yes, there will be some changes as we ramp up our own operational and regional support capabilities in the Middle East and Asia and form agreements with additional fronters. We’ll advise you of these changes and contact points when they’re in place. Our aim is to strengthen our footprint in Asia to deliver high levels of service to migrated as well as existing clients. 8.2 Will SLAs remain the same or will there be new SLAs put in place? Existing Aetna International SLAs will remain in place and be applied to switching business.