Access to care

Looking for professional counselling advice?

Your Expat Assistance Programme (EAP) is a professional counselling service available through, face to face, phone or video*. This confidential counselling service offers multilingual support on a wide range of challenges you may face at one point or another, including:

Work-life balance, relationships, family/parenting
Stress, depression, anxiety, isolation & loneliness, addiction concerns
Workplace challenges, cultural shock, cross-cultural transition, legal and financial support and advice

Access your EAP via the Health and Wellness Hub on our MyHealth App. Once there, simply click on Telus Health One.

Username: AllianzCare
Password: Expatriate

*Counselling is not available globally via live online chat or email. All calls are answered in either English or French, via the TELUS Health call centre, in Canada and this is not a free number (+1-905-886-3605).

Reach Your Fitness Goals with dacadoo fitness coaching app

dacadoo is your personal fitness coaching app designed to help you become more active and healthier. By measuring your health and well-being, dacadoo actively engages with you to manage your lifestyle habits in an easy, fun, and motivating way.

Discover Your Health Score
With dacadoo, you can find out your Health Score, a unique number from 0 to 1000 that reflects your real-time health status. This score considers:

Physical Health: Your body values and fitness level
Mental Well-being: How you feel emotionally and mentally
Lifestyle Factors: Your activity levels, nutrition, stress, self-control, mindfulness, and sleep

Your Health Score changes in real-time based on your health and well-being data, helping you stay on track with your fitness goals.

Get Started Today!
Start your journey to better health with dacadoo. Download the app now from the App Store or Google Play and begin tracking your way to a healthier, more active life!

Mind coaching app: Wysa

Need to chat? Wysa, your chat bot buddy, is here to support you, whether you are happy or sad, healthy, or just feeling under the weather.

Explore our free Wysa mind coaching app:

You have 24/7 access to Wysa – your chat bot buddy, giving you a safe and anonymous space to talk and be heard.
You have access to 150+ self-help tools and exercises to help you develop mental strength and resilience.
You can also chat with a professional human coach when you want a more personal touch.

To get started, just follow these steps:

Login into MyHealth App or portal
Click on “Health Assistant” and then go to our Health and Wellness Hub
Scan the QR code

Discover the MyHealth app

Second medical opinion

We know that a lot of questions go through a person’s mind whenever a member or their loved one is diagnosed with a serious illness, or is living with a chronic condition. This is why we included the second medical opinion services as part of your cover. Knowing exactly what you are dealing with and getting advice from an independent medical professional/expert may give you a clearer way forward.

Second Medical Opinion can help whenever you are:

Unsure about the initial diagnosis
Unclear about a treatment and need advice from a specialist
Looking for a specialist on their condition
Seeking guidance on where to receive treatment

To access it, simply call our 24/7 Helpline and ask for the Second Medical Opinion service.

Email: medical.smo@e.allianz.com

Oncology Management

We understand that a cancer diagnosis can be extremely shocking and worrying. As your health partner we want to support members in the unfortunate event of a cancer diagnosis. That is why we will assign a dedicated case manager – a healthcare professional from our own Medical Team - to guide and assist members going through cancer treatment. The dedicated case manager will help the member understand their cover, contacting regularly to check how treatment is going. The case manager will also proactively look after all insurance administration in advance of treatment.

Members can choose to:

Avail of our oncology case management services personally

The case manager will contact the member directly for all updates relating to the case.

Appoint a designated person on their behalf

If the member doesn’t wish to discuss their case personally, they can still avail of our case management services by appointing a designated person on their behalf.