Access to care

Expat Assistance Programme

24/7 Human professional and confidential support.

When challenging situations arise in life our Expat Assistance Programme will give you immediate and confidential support.

This professional service is available day and night and offers multilingual support on a wide range of challenges, including:

Work/Life balance
Family/Parenting
Relationships
Stress, depression, anxiety
Workplace challenges
Cross-cultural transition
Cultural shock
Coping with isolation and loneliness
Addiction concerns

Support services include:

Confidential professional counselling

24/7 support with a clinical counsellor through live online chat, phone, video or email. Face to face counselling is also available.

Critical incident support

Immediate critical incident support during times of trauma or crisis. Our wide-ranging approach provides stabilisation and reduces stress associated with incidents of trauma or violence.

Legal and financial referral services

Whether it's help buying a home, handling a legal dispute or creating a comprehensive financial plan, our partners can refer you to a third-party advisor who can help answer questions and reach your goals.

Let us help:

Call us now

This is not a free phone number. If you need a local number, please access the wellness website and you will find the full list of our ‘International Numbers’.

Your calls are answered by an English-speaking agent, but you can ask to talk to someone in a different language. If an agent is not available for the language you need, we will organise interpreter services.

Username: AllianzCare
Password: Expatriate

Download the Lifeworks app in Google Play or Apple Store

Mind coaching app: Wysa

Anonymous access to a chatbot where to vent and be heard.

Secure
Confidential
Anonnymous
Evidence-based

Wysa is there to support you, no matter if you are happy or sad, healthy or feeling under the weather. We offer you a support journey, from automated services with AI to human professional advice.

You have 24/7 access to Wysa – your chat bot buddy, giving you a safe and anonymous space to vent and be heard. Wysa will also give you free access to a professional human coach when you want a more personal touch.

To access Wysa, you can simply go to “Health Assistant /Wellness Hub” on MyHealth app or portal.

Second medical opinion

We know that a lot of questions go through a person’s mind whenever a member or their loved one is diagnosed with a serious illness, or is living with a chronic condition. This is why we included the second medical opinion services as part of your cover. Knowing exactly what you are dealing with and getting advice from an independent medical professional/expert may give you a clearer way forward.

Second Medical Opinion can help whenever you are:

Unsure about the initial diagnosis
Unclear about a treatment and need advice from a specialist
Looking for a specialist on their condition
Seeking guidance on where to receive treatment

To access it, simply call our 24/7 Helpline and ask for the Second Medical Opinion service.

Email: medical.smo@allianz.com

Oncology Management

We understand that a cancer diagnosis can be extremely shocking and worrying. As your health partner we want to support members in the unfortunate event of a cancer diagnosis. That is why we will assign a dedicated case manager – a healthcare professional from our own Medical Team - to guide and assist members going through cancer treatment. The dedicated case manager will help the member understand their cover, contacting regularly to check how treatment is going. The case manager will also proactively look after all insurance administration in advance of treatment.

Members can choose to:

Avail of our oncology case management services personally

The case manager will contact the member directly for all updates relating to the case.

Appoint a designated person on their behalf

If the member doesn’t wish to discuss their case personally, they can still avail of our case management services by appointing a designated person on their behalf.