First check that your plan covers the treatment you need. To do so you can:
Refer to your Table of Benefits
Check if you treatment is subject to pre-approval*
The pre-approval process helps us assess each case, organise everything with the hospital before your arrival and make direct payment of your hospital bill easier, where possible.Treatments that require pre-approval (mostly in-patient and high cost treatments) are indicated in your table of benefits.
*Some treatments require pre-approval
For further information on the pre-approval process, please refer to your Benefit Guide or contact our Helpline.
Treatment subject to pre-approval
Click here
Treatment not subject to pre-approval (Out-patient or dental treatment)
Emergency treatment
Evacuations and repatriations
1. Call our Helpline (contact details can be found at the end of this guide) in advance of your treatment and ask for a copy of the Pre-authorization Form.
2. Complete the form and send it to us at least five working days before treatment by:
Email to: AZCmedical.services@nextcarehealth.com
3. We will contact the hospital to organise payment of your bill directly, where possible.
4. Our Medical Team will issue a Guarantee of Payment to the medical provider, authorising the treatment
If we need more information we will contact you, your doctor or your medical provider. Our team will always keep you informed at key stages throughout the process.
Receive treatment and pay your medical provider directly
Claim back your eligible costs by submitting your claim to cash_claim@nathealth.net
Receive the emergency treatment you need
You, your doctor or one of your dependants needs to call our Helpline (within 48 hours of the emergency) to inform us.
At this point we will take all of the required details over the phone.
Call our Helpline available 24/7 at: + 353 1 630 1301
Or
Email us * (indicating “Urgent – Evacuation/Repatriation in the subject line)
*Given the urgency, we would advise you to phone if possible Please contact us before talking to any providers, even if they approach you directly, to avoid excessive charges or unnecessary delays in evacuation. In the event that evacuation/repatriation services are not organised by us, we reserve the right to decline the costs.
