First check that your plan covers the treatment you need. To do so you can:
Refer to your Table of Benefits
Check if you treatment is subject to pre-approval*
*Some treatments require pre-approval
The pre-approval process helps us assess each case, organise everything with the hospital before your arrival and make direct payment of your hospital bill easier, where possible.Treatments that require pre-approval (mostly in-patient and high cost treatments) are indicated in your table of benefits.
For further information on pre-approval, please visit our dedicated page here.
Treatment subject to pre-approval
Click here
Treatment not subject to pre-approval (Out-patient or dental treatment)
Emergency treatment
Evacuations and repatriations
If you or any of your dependants need to be hospitalised outside of the Qatar network or outside of Qatar, please follow the steps below.
1. Download a Treatment Guarantee Form. If your treatment is scheduled within 72 hours, please call us and we will take the details over the phone.
2. Complete the form and send it to us at least five working days before treatment by:
Email to: medical.services@allianzworldwidecare.com
3. We will contact the hospital to organise payment of your bill directly, where possible.
4. Our Medical Team will issue a Guarantee of Payment to the medical provider, authorising the treatment
If we need more information we will contact you, your doctor or your medical provider. Our team will always keep you informed at key stages throughout the process.
If your treatment outside of the Qatar network or outside of Qatar does not require our pre-approval, you can simply pay the bill and claim the expenses from us. In this case, simply follow these steps:
Receive your medical treatment and pay the medical provider.
Get an invoice from your medical provider stating:
- Your name - Treatment date(s) - Medical condition treated and type of treatment - Date you first experienced the symptoms - Treatment cost
Claim back your eligible* costs via our MyHealth app or online portal
Simply enter a few key details, add your invoice(s) and press ‘submit’
Once we have all the information required, we can process and pay a claim within 48 hours. However, we can only do this if you have told us the medical condition treated, so please make sure you include this on your claim. Otherwise, we will need to request the details from you or your doctor. We will email or write to you to let you know when the claim has been processed.
*Claims must be submitted within the claiming deadline set out in your Benefit Guide available at https://my.allianzcare.com/myhealth/login
Receive the emergency treatment you need
You, your doctor or one of your dependants needs to call our Helpline (within 48 hours of the emergency) to inform us.
At this point we will take all of the required details over the phone.
Call our Helpline available 24/7
Or
Email us * (indicating “Urgent – Evacuation/Repatriation in the subject line)
*Given the urgency, we would advise you to phone if possible Please contact us before talking to any providers, even if they approach you directly, to avoid excessive charges or unnecessary delays in evacuation. In the event that evacuation/repatriation services are not organised by us, we reserve the right to decline the costs.
