Need treatment?

First check that your plan covers the treatment you need. To do so you can:

Refer to your Summary of Benefits

Check if your treatment is subject to prior-approval*

If you need help please call our Helpline.

*Some treatments require prior-approval

The prior-approval process helps us assess each case, organise everything with the hospital before your arrival and make direct payment of your hospital bill easier, where possible. Treatments that require prior-approval are indicated in your Summary of Benefits.

For further information on prior-approval process, please visit our dedicated page here.