Which treatment are you getting?

Treatment subject to pre-approval

Please follow the steps below:

Download a Treatment Guarantee Form.

If your treatment is scheduled within 72 hours, please call us and we will take the details over the phone.

Complete the form and send it to us at least five working days before treatment by:

Email to:
medical.services@ allianzworldwidecare.com

We will contact the hospital to organise payment of your bill directly, where possible.

Our Medical Team will issue a Guarantee of Payment to the medical provider, authorising the treatment

If we need more information we will contact you, your doctor or your medical provider. Our team will always keep you informed at key stages throughout the process.

Emergency treatment

Receive the emergency treatment you need

You, your doctor or one of your dependants needs to call our Helpline (within 48 hours of the emergency) to inform us.

At this point we will take all of the required details over the phone.

Treatment not subject to pre-approval
(Out-patient or dental treatment)

If your treatment does not require our pre-approval, you can simply pay the bill and claim the expenses from us. In this case, simply follow these steps:

Receive your medical treatment and pay the medical provider.

Get an invoice from your medical provider stating:

Your name
Treatment date(s)
Medical condition treated and type of treatment
Date you first experienced the symptoms
Treatment cost

Claim back your eligible* costs via our MyHealth app or online portal. Simply enter a few key details, add your invoice(s) and press ‘submit’

*Claims must be submitted within the claiming deadline set out in your Benefit Guide available at https://my.allianzcare.com/myhealth/login

Quick claim processing

Once we have all the information required, we can process and pay a claim within 48 hours. However, we can only do this if you have told us the medical condition treated, so please make sure you include this with your claim. Otherwise, we will need to request the details from you or your doctor.

We will email or write to you to let you know when the claim has been processed.

Evacuations and repatriations

Please follow the steps below if you need medical evacuation or repatriation:

Call our Helpline available 24/7

Email us* (indicating “Urgent – Evacuation/Repatriation in the subject line)

*Given the urgency, we would advise you to phone if possible

Please contact us before talking to any providers, even if they approach you directly, to avoid excessive charges or unnecessary delays in evacuation. In the event that evacuation/repatriation services are not organised by us, we reserve the right to decline the costs.