Who we are

Allianz Partners is one of the fastest growing companies in the Allianz Group and also one of the largest global entities, with 22,600 employees across 73 countries.

It’s the leader in assistance, health, automotive and travel insurance. This document summarises the health propositions available to you and your clients.

73 countries

In which we have commercial activity

70.3 million

Calls handled*

70 languages

Spoken across our business

76

Net promoter score

2 million

Medical providers worldwide

22.607

Talented employees

72.9 million

Cases handled*

67

Awards won

9.881

Medical repatriations*

200+

Countries and territories
in which medical interventions occurred**

* each year
** covers territories/islands such as St Martin, St Barthelemy, Canary Islands

About us

Allianz Partners is your global partner for protection and care. In fact, helping people is at the core of what we do. We are experts when it comes to health & life insurance, employee benefits, assistance, automotive and travel insurance. In Allianz Partners, Health line of business, our customers benefit from the experience, global footprint and partnerships we can leverage across the group. Tapping into a wealth of innovation, data, local knowledge and networks.

Your partner in Health

We exist to ensure our customers have access to quality healthcare and employee benefits around the world. Through our team’s support, care and commitment our ultimate goal is to help improve their quality of life.

Account management	2wd	av. response time For large accounts, wd = working days.
Helpline	81%	calls answered in 20 sec or less
Policy management	90%	of email response in 48h or less
Medical claim support	95%	of claims processed within 5 days Fully completed and received in one of our 6 core languages
Medical team	95%	of guarantee of payment confirmed in 72h or less

Our clients include:

Multinational companies of all sizes

Inter-governmental organisations (IGOs)

Non-governmental organisations (NGOs)

Private individuals and families

Best in class experiences

Our customers benefit from the support, expertise and global footprint we can leverage from being part of the number 1 insurance brand in the world.

Quick and efficient

Fully completed medical claims processed within 48 hours.

Worldwide expertise

Growing network of over 2 million quality medical providers, settling medical bills directly with the provider for most in-patient treatments.

Support

Always on: 24/7 multilingual Helpline and Emergency Assistance Services.

Feefo service ratings: Our Health proposition has a 4.5 out of 5 star service rating through the Feefo unbiased user rating tool. We were also awarded the Feefo Platinum Trusted Service in 2025.

At Allianz Partners we uniquely combine services, insurance, technology and the human touch to provide customers, just a click away.

Tomas Kunzmann, CEO Allianz Partners