Why we do what we do

The way we provide support is a critical part of understanding who we are and why we’re different. Care, proactivity and innovation is part of our DNA.

It’s all About Wellbeing

Our role starts long before the submission of a claim. We understand that educating employees and changing behaviours towards wellness brings a multitude of benefits to you. Our commitment is to provide healthcare that is proactive, preventative and data driven. Ultimately supporting a better quality of life.

Passion for Excellence

We continue to develop new active listening channels to track customer feedback and take steps to address areas causing confusion or frustration. This is part of our ongoing commitment to improve the customer experience.

Keeping It Simple

We believe that insurance can and should be simpler. Our commitment to you is to continuously simplify our communications, products, processes and approach, so that we’re as easy as possible to work with.

Driving Change

Healthcare is no longer a reactive concept. It’s an informed, intelligent and proactive process, supported by digital innovation. Improving access to care and health outcomes. Today we’re using data, digital technology and customer feedback to redefine healthcare.