Health and wellbeing services

We’ve developed a range of health, wellbeing and protection services, in collaboration with our partners and third-party providers, as part of our commitment to a ‘better quality of life’ for our members, with a health insurance plan.

Second medical opinion

We know that a lot of questions go through a person’s mind whenever a member or their loved one is diagnosed with a serious illness, or is living with a chronic condition. This is why we included the second medical opinion services as part of our cover. Knowing exactly what they are dealing with and getting advice from an independent medical professional/expert may give members a clearer way forward.

Second Medical Opinion can help whenever members are:

Unsure about the initial diagnosis
Unclear about a treatment and need advice from a specialist
Looking for a specialist on their condition
Seeking options on where to receive treatment

To access it, members simply call our 24/7 Helpline or send an email and ask for the Second Medical Opinion service.

Global Telehealth Hub

We believe simple is better. That’s why we created a Telehealth hub where members can easily access medical advice or consultations from the comfort of their home or office. Telehealth Hub is accessible from MyHealth app or portal within the ‘Health Assistant’ section.

Members will be able to talk to a medical professional by video, call or chat, depending on their current location. Members may be asked to register when they sign-up for the service for the first time and they may need to have their ID and policy number at hand. Telehealth Hub is available with most of our Out-patient Plans.

Allianz Wellness Store

On our Allianz Wellness Store members have access to a range of services and tools designed to guide them towards a healthier life, including:

Fitness Coaching App
BMI calculator
Nutrition Hub
Expert-led health & wellness webinars
Employee Assistance Programme Happiness Hub
Travel Security Services

dacadoo

dacadoo is a personal fitness coaching app designed to help your team become more active and healthier. By measuring their health and wellbeing, dacadoo actively engages with them to manage their lifestyle habits in an easy, fun, and motivating way.

Key Features of dacadoo:

Health Score: unique, real-time indicator of overall health, combining data from physical, emotional, and lifestyle factors.
Lifestyle Navigator: personalized coaching and recommendations to help reach users health goals.
Track Workouts: Monitor over 120 indoor and outdoor activities, automatically or manually. Sync with multiple third-party tracking devices.
Fun Challenges: Participate in motivating challenges to stay active and maintain a healthy lifestyle.
Social Integration: Connect with friends, join communities, and share progress for extra support and motivation.

Watch our video to find out more

Employee Assistance Programme

Employee Assistance Programme (EAP) gives access to 24/7 counseling support for mental health care and for other areas of personal and professional life, including legal and financial counseling, child and elder care and more.

Professional advice, counselling and support helping employees with:

Stress, depression, anxiety and work / life balance
Legal and financial worries
Cross-cultural transition and cultural shock
Family / parenting and relationships

Travel Security Services

As the world witnesses an increase in security threats, we help you to mitigate the risks to your staff. Our 24/7 Travel Security Services offer access to a rich pool of information, advice and support, whenever you need it.

Travel Security Services include:

Emergency security assistance hotline
Daily security news updates
Country intelligence and security advice
Travel safety alerts and Newsletter

Symptom Checker

Demonstrating our commitment to digital innovation to support customers, the Symptom Checker is a key part of our popular MyHealth app. An easy to use multi-language support tool for quick reference and guidance. By answering a few questions about their medical conditions, your employees will get a preliminary evaluation of their symptoms.

Oncology Management

We understand that a cancer diagnosis can be extremely shocking and worrying. As their health partner we want to support members in the unfortunate event of a cancer diagnosis. We’ll offer a personal oncology case manager from our own Medical Team to guide and assist members through their cancer treatment.

This service is extremally helpful, as we will guide and assist members through their treatment. The dedicated case manager will help the member understand their cover, contacting regularly to check how treatment is going. The case manager will also proactively look after all insurance administration in advance of treatment.

Members can choose to:

Avail of our oncology case management services personally – this means the case manager will contact the member directly for all updates relating to the case.

Appoint a designated person on their behalf – if the member doesn’t wish to discuss their case personally, they can still avail of our case management services by appointing a designated person on their behalf.

For further information on how this service works, please visit: www.allianzcare.com/en/oncology-case-manager

We believe that prevention is better than cure.

Health Matters

And when it comes to health, it’s always a good idea to get information from a reliable source.

That’s why we started our monthly ‘Health Matters’ newsletter providing well informed, accurate and easy to digest health content validated with our internal medical teams.

It focuses on a relevant health topic each month, invites members to the monthly wellness webinar provided by an expert, and includes a variety of content designed specifically to help members gain awareness and tips to support healthy living.

By focusing on raising awareness of “Health Matters”, and engaging your employees in health-focused content, we aim to help them build a more accurate, holistic understanding of their health, to improve the overall health of your workforce.

This program has email open rates average above 45% every month, which is higher than industry norms of 20%. We get really positive engagement and feedback from members on the program, as they find the content is very helpful.

Health and Wellness Library

Missing an edition of Health Matters? No Problem! Our health library
is your go to place for all of our health & wellness resources

There you can explore our:

Health guides
Videos
Podcasts
Recipe books
Health and Wellness blogs
Webinars
Nutrition Hub

Encourage your team to take advantage of these valuable resources today.

Link to our Health Library

*Health and Wellbeing Services - Certain services which may be included in the member’s plan are provided by third party providers outside the Allianz group, such as the Employee Assistance Programme, Travel Security services, fitness app and telehealth services. If included in the plan, these services will show in a member’s Table of Benefits. These services are made available to the members subject to their acceptance of the terms and conditions of their policy and the terms and conditions of the third parties. These Services may be subject to geographical restrictions. The fitness app does not provide medical or health advice and the wellness resources contained within Olive are for informational purposes only. The fitness app and the wellness resources contained within Olive shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that a member may need from their own doctor. AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from use of any of these third party services.