24/7 Helpline for general enquiries and emergency assistance:
Telephone:
4000671800 (from inside mainland China)
+86 10 85355624 (from outside mainland China)
Calls to our Helpline will be recorded and may be monitored for training, quality and regulatory purposes. Please note that only the policyholder (or an appointed representative) or the Group Scheme Manager can make changes to the policy. Security questions will be asked of all callers to verify their identity.
Email: Health.ClientServices@allianz.cn
For Shanghai: Allianz Jingdong General Insurance Company Ltd., Shanghai Branch,Unit 1408, 14F Shanghai Tower, No.501 Middle Yincheng Road,Pudong New Area, Shanghai 200120, People’s Republic of China.
For Beijng: Allianz Jingdong General Insurance Company Ltd., Beijing Branch, 16F & 17F, Tower 3, Han’s Plaza, No.2 South Ronghua Road, BDA, Beijing 100176, People’s Republic of China.
https://globalhealth.jdallianz.com/