Your Allianz Health Policy:
What to Know at Every Stage
Your Allianz Health Policy: What to Know at Every Stage
Once your policy begins, you’ll receive an email with:
Your Insurance Certificate
Your Membership Card
A Table of Benefits detailing your coverage
These documents are also available anytime on the MyHealth App or Portal. You can also access a Member Support Page with FAQs, how-to videos, claiming guides, and more.
Your policy is valid from the start date listed on your Insurance Certificate and typically lasts for one Insurance Year (until the next group renewal date).
In-patient care and high-cost treatments:
Use the Provider Finder, available on the MyHealth App or Portal to locate a hospital or clinic
Check your Table of Benefits to confirm if your treatment requires pre-authorisation
If your treatment requires pre-authorisation, complete an pre-authorisation form and send it to us at least 5 days before your treatment
We contact the hospital to organise payment of your bill directly, where possible
If pre-authorisation is not required, please follow the “day-to-day care” process below.
Emergency? Seek treatment immediately and notify us within 48 hours.
Day-to-day care (GP, dentist, etc.):
Pay the provider upfront
Submit a claim via the MyHealth app or portal
Track your claim status easily
Submit a Claim in MyHealth
Please notify both our Helpline and your Group Scheme Manager if:
You move to a different country (may affect eligibility or premium)
You change your home, business, or email address
Note: Allianz health cover doesn’t replace mandatory local insurance.
If you’re unsure, we recommend seeking local legal advice.
Need to cover a family member? For most group plans, simply notify your Group Scheme Manager (usually your HR representative) or benefits contact. If you are adding a newborn, your company must inform us within 4 weeks and provide a birth certificate.
Some small group plans may need to complete a form as the new dependent may be subject to medical underwriting. For full details on how to add a dependent - including guidance on adding multiple birth babies and in-patient treatment limits that apply to some newborns - please refer to your Benefit Guide, available on the MyHealth App or Portal.
Renewal depends on who pays:
If your employer pays, they manage renewal
If you pay, your policy auto-renews if:
Your company renews your cover
You're still eligible for cover
Payments are up to date
Card/bank details are valid
Your membership — or that of any dependents — may end if your company cancels your cover, the policy expires, or if premiums are not paid. For a full list of reasons your membership might end, please refer to your Benefit Guide. Once your policy expires, your right to claim reimbursement ends as well. However, we allow a six-month grace period to submit eligible expenses incurred during your period of cover.
If your group policy ends, you can apply for an individual plan within one month. Our personal international healthcare plans offer many of the same great benefits.Learn how to apply for an Individual Plan
Each month, you’ll receive:
Wellness tips
Coverage reminders
How-to guides and video content
Webinars and expert insights
All designed to help you make informed health choices and get full value from your plan.
Managing your policy is easy with Allianz. From enrolment to renewal, we’re by your side every step of the way. For full details about your plan and benefits, please refer to your Benefit Guide — always accessible via the MyHealth App or Portal. MyHealth App or Portal
