Latest changes to our *claim process*
Latest changes to claims process
Contents
Medical *report*
Are prescriptions *needed?*
Additional *changes*
Questions*& Answers*
Thank you for reading Claims Submission Change
We’re making the claims process faster and easier
We have introduced a change to our Claim Submission in the Allianz MyHealth App and portal in an effort to enhance our member experience - We want to make it easier and more convenient for you to manage your claim submissions with us.
Some recent user experience research has highlighted to us that one of the major pain points for our members is when they submit a claim and it is followed up with an email from us asking for further information in the form of a medical report or a copy of the prescription (when claiming for medication).
This has proved frustrating for our members, and it also means the claims payment is delayed.
As a result of this feedback, we have enhanced the claims journey for our members by asking for these documents as part of the initial claims submission step, and only where needed.
This is to give visibility to our members earlier in the process. If a condition is selected and the option to add a medical report or a copy of the prescription is not shown on screen, this means that these documents are not required.
Created with Sketch.